Glow Winter Arts Festival 2015– Ice Skating Rink 
Terms & Condition

These terms and conditions apply to all persons accessing and using the Ice Skating Rink as part of the Glow Winter Arts Festival 2015.
Purchase of a ticket and/or entry onto the ice skating rink are deemed to be acceptance of these terms and conditions.

Guidelines & Conduct
Skaters must comply at all times and without exception with any directions given by the rink supervisors. Failure to do will result in rink access being prohibited.
Refusal of access to the rink is at the sole and absolute discretion of the rink supervisors at all times.
No ticket refund will be made if a person is excluded from the rink by a decision of a supervisor.
Skaters must adhere to the general skating pace and direction on the ice rink at all times unless advised otherwise.
Children under the age of 6 years must have a guardian at all times who accepts responsibility for the child’s conduct and safety.
No child or other person is to be carried by another person on the rink.
Articles or objects must not be brought onto the rink unless used for skating or approved by a supervisor.
Gloves and socks must be worn when ice skating and protective clothing against injury and accident is strongly recommended.
Skaters must not be under the influence of drugs or alcohol at any time.
Skaters having any health or other conditions or due to age which may effect their ability to safely participate in skating in the company of others are firmly advised not to enter the rink.
All specialist ice skating equipment is provided.
Bad, offensive or dangerous behavior or bad language will NOT be tolerated.
Bullying or inappropriate physical contact such as pushing, tripping or rough play will NOT be tolerated.
No one is permitted to sit or lie or stand still on the rink for any more than a short period
Point of access to the rink must not be blocked off in any way.

For the safety of ice skaters, sessions may be cancelled due to unforeseen and/or inclement weather conditions. If this is the case, ice skaters will be offered an alternate session option and if an alternate session cannot be provided, a ticket refund will be made upon application to Oztix.

Skaters participate in all activities on and near the rink at their own risk and acknowledge and agree that such activities can result in injury or loss by reason of its physical nature and that the activities are carried out in concert with a number of other skaters, some with little or no skill.

By their purchase of a ticket and/or entry onto the rink, skaters agree to indemnify the rink operator and the City of Stonnington, their employees, agents and contractors, against any and all loss, damage, claims whether to person and property, costs and expenses howsoever occurring. 

Oztix / Ticket Solutions - Terms and Conditions of Sale
Who you are buying from
  1. This web site and the web site oztix.com.au (the "Oztix Website") are owned and operated by Ticket Solutions Pty Ltd (ACN 106907206) t/as Oztix of PO Box 476, Annerley, 4103, Queensland, Australia ( 'We', 'Our' or 'Us'). We operate the ticketing services offered via this website as the authorised agent of event organisers, such as artists, venues or event promoters ('Presenter') and any tickets purchased from this website are purchased from Us as the agent of the Presenter.  Any dispute you have relating to an event or ticket purchase is between you and the Presenter. 
  2. As agent for the Presenter, We are not liable for any claims relating to an event or ticket purchase, except as otherwise set out in these terms and conditions.
What you are agreeing to
  1. By visiting, using or purchasing any tickets via this website you agree to be bound by these Terms and Conditions and Our Privacy Policy.
  2. Every ticket sold through Oztix is also subject to:
  3. the Presenter’s term and conditions (please see the Presenter’s website);
  4. any terms and conditions of the venue at which event is held (please see the venue’s website); and
  5. any terms and conditions that may be printed on the ticket.
  6. The Presenter reserves the right to add, withdraw, reschedule or substitute artists and/or vary programs, prices, venues, seating arrangements and audience capacity.
Use of the Oztix Website
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Conditions of Sale
  1. All Prices quoted are in Australian Dollars and include local taxes (GST).
  2. Online sales will cease when the allocation of tickets is sold, at a time otherwise specified or usually 2 hours before doors open for the event.
  3. Both Oztix and the Presenter reserve the right not to sell tickets to any person, agent or company.
  4. Tickets will be delivered to you by the method you select during the booking process. If tickets are sent using Registered Post or a Courier service they will only be sent to addresses where the purchaser can sign for delivery. Mail delivery option will cease to be offered 7~10 days before the event.
  5. Tickets may not, without the prior consent of the Presenter, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder.
  6. Notwithstanding these terms and conditions, if You use a “disposable” or “temporary” credit card (such as those purchased over the counter at supermarkets) for Your online purchase We are not able to make any refund to you unless a) you can provide full details of the credit card; b) the credit card remains valid; and c) you can produce the online purchase receipt.
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Refunds and exchanges
  1. Oztix act as agent for the Presenter, and as such, we can only refund tickets in accordance with the Presenter’s terms and conditions, and to the extent permitted by law, Oztix has no liability to you
  2. We do not replace any lost, stolen or destroyed tickets or exchange or substitute tickets after purchase, except in limited circumstances.  We reserve the right to charge you a reasonable fee for the replacement of tickets.   Please treat your tickets like cash, as we cannot replace lost tickets.
  3. The Presenter reserves the right to alter the date, the venue and the entertainment and activities as advertised, without prior notice to you.  Your entitlement to a refund in such circumstances is determined by the Presenter.  Please contact Oztix directly in order to determine your eligibility for a refund.
  4. If the date, time or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, time and venue.
  5. If the Presenter authorises a Refund, We will refund to you the ticket price.  Booking fees, delivery, postage fees and any Processing Surcharge may be refunded, depending on the reason for the refund.
  6. Any refund payable can only be made back to the credit card (whether temporary or otherwise) used in the original transaction.
  7. Oztix will post any relevant information regarding any cancelled or rescheduled events in the news section of www.oztix.com.au, when applicable. It is your responsibility to check our website for information in relation to any events.
No Show / Failure to collect tickets / Delivery fulfilment
  1. We fulfil Our commitment to you for the sale of tickets by either mailing or emailing the ticket to you, or by making the ticket available at the door or Box Office for you to collect. 
  2. If you have elected to receive the tickets by mail or email and have not received your ticket(s) within 48 hours of the event, please contact Oztix. 
Pay Over Time Payment Option
  1. In some circumstances you may be able to pay for your ticket over time, in instalments.  If both parties agree to this payment option, You agree that We can charge your credit card a deposit, a booking fee (if any) and the number of specified instalments prior to sending you a confirmed ticket.
  2. You agree that you only have a reservation for a ticket and are not entitled to a ticket to the relevant event until full payment of the ticket and associated fees is made.
  3. If your credit card details change prior to your payment of any instalment, you agree to contact Us to update your credit card details.
  4. You agree that if, for any reason, We are not able to process any of the instalments on their due date, your reservation for the ticket will be cancelled and your deposit and any booking fee paid forfeited by you.
  5. We agree to repay any instalment (other than the deposit and any booking fee) you have paid to Us to the credit card you specified at the time of selecting the pay over time option, provided that credit card remains valid.
Changes to Terms and Conditions
  1. The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, we or the Presenter may alter or change the terms and conditions as they appear on our website from time to time effective immediately from posting on the web site.
  2. You should periodically check this page of the Oztix web site and the Presenters web site to ensure that you are aware of the latest terms and conditions.
What happens if you have an inquiry or complaint?
  1. For inquiries or complaints regarding the sale and delivery of tickets please contact us by email at info@oztix.com.au or telephone 1300 762 545.  
  2. For inquiries or complaints regarding the staff and / or amenities at a venue or event, please contact the venue management.
  3. For inquiries or complaints regarding the artist's performance, sound or lighting or production quality, please contact the Presenter.
Data Security
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  3. If you deny or dispute a charge on your credit card made by us, please contact us immediately.  We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible.
Copyright and Trademark
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Disclaimer and liability
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  2. Save to the extent set out in the Competition and Consumer Act 2012 (Cth) (including the consumer guarantees under Australian Consumer Law) or otherwise permitted by law, We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your purchase of any tickets or your access to, or use of, or inability to use the web site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not We know of the possibility of such damage.
Choice of Law
  1. These Terms and Conditions shall be governed by the laws of the State of Queensland, Australia but legal proceedings may be commenced in any Australian State or Territory.
Australian Consumer Law
  1. Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties which we provide under this Agreement. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
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